Terms of service

• “We”, “us”, “Cecur”: Cecur Limited, a company registered in Ireland (Companies Registration Office registration number 815071), registered office The Hive, Carrick-on-Shannon, Co. Leitrim, Ireland.
• “Portal”: the Cecur account portal at cecur.io, covering registration, identity, team management, subscriptions, billing and support.
• “Products”: the Cecur software products available through the Portal, including CecurSign at cecursign.io. Each Product may have its own product terms; where it does, those govern use of that Product and these terms govern the account and billing relationship.
• “Customer”, “you”: the business that holds the account. Cecur is offered to businesses, not consumers.
• “Authorised User”: an individual the Customer permits to use the Portal or a Product under its account.
• “Plan”: the subscription tier, price and usage limits selected for a Product.

2.1 The Portal is where accounts are created, teams are managed, Products are subscribed to, and invoices and support live. One login works across Cecur Products.

2.2 The Customer is responsible for its Authorised Users, for keeping credentials confidential, and for all activity under its account. The Customer must notify us promptly of suspected unauthorised use.

2.3 The Customer must provide accurate registration and billing information and keep it up to date. We may rely on the billing country and VAT number provided for tax treatment; providing a VAT number is a representation that the Customer is a business.

2.4 Seat limits and usage limits are part of the selected Plan and are enforced by the Products.

3.1 Where a free trial is offered, it runs for the stated period and expires automatically. On expiry, access is suspended until a Plan is purchased.

3.2 We may delete a trial account, including its data, after it has been dormant for at least six months.

4.1 Fees are as stated for the selected Plan at purchase, in euro or pounds sterling as offered. Fees are exclusive of VAT and similar taxes unless stated.

4.2 Payment is by the method agreed at purchase: payment against invoice within 30 days of the invoice date unless a different period is stated on the invoice.

4.3 Subscriptions renew automatically for successive billing periods until cancelled. Cancellation takes effect at the end of the current billing period. Except where these terms provide otherwise or the law requires it, fees are non-refundable.

4.4 We may change Plan prices on at least 30 days notice; changes take effect from the next renewal.

4.5 If undisputed fees are overdue, we may suspend the account after notice, and restore it on payment. We may also charge interest on overdue sums at the statutory rate for late payment in commercial transactions under the European Communities (Late Payment in Commercial Transactions) Regulations 2012, from the due date until payment.

4.6 Credits, where issued, are applied against future invoices and have no cash value.

The Customer must not, and must ensure its Authorised Users do not:

• use the Portal or Products for unlawful purposes or in breach of any applicable law;
• attempt to probe, bypass or defeat authentication, authorisation, tenant separation or rate limits;
• misuse the referral or partner programme, including self-referral or artificial signups to generate commission;
• resell access except under a written partner agreement with us;
• submit content to the contact form or support desk that is abusive, deceptive or automated spam.

We may suspend an account where we reasonably believe this section is being breached, where required by law, or where continued operation poses a security risk. Where practicable we will give notice and an opportunity to remedy.

6.1 Subscribing to a Product through the Portal grants the Customer the right to use that Product under its Plan for the subscription term.

6.2 Product-specific terms (for example the CecurSign Terms of Service and its data processing agreement) apply to use of that Product. If these terms conflict with product terms about the account or billing, these terms prevail; about the operation of the Product, the product terms prevail. The product terms carry the same rule, so the two sets cannot point in different directions.

Participation in the partner or referral programme is subject to a separate partner agreement. Commission accrues and is paid as set out there.

8.1 These terms apply from account creation until the account is closed.

8.2 Either party may terminate for convenience with effect from the end of the current billing period. Either party may terminate immediately for material breach not remedied within 30 days of notice, or immediately on the other party’s insolvency.

8.3 On termination, access to the Portal and subscribed Products ends. The Customer should export its data from each Product before closure. A read-only export window of 30 days applies from termination, and we will delete the Customer’s account data within 90 days of a written request, except where we are required to retain it (invoicing and tax records in particular).

8.4 Provisions that by their nature survive termination survive, including accrued payment obligations, intellectual property, liability, and governing law.

9.1 We and our licensors own the Portal, the Products, their software, design and documentation. No rights are granted except as stated in these terms and the applicable product terms.

9.2 The Customer owns its own data. Feedback may be used by us without obligation.

10.1 Each party warrants it has the authority to enter these terms.

10.2 We warrant that we will provide the Portal and Products with reasonable skill and care.

10.3 No uptime commitment. The Portal and Products are provided without a service level agreement or uptime guarantee. We do not warrant uninterrupted or error-free operation.

10.4 Except as expressly stated, all conditions, warranties and representations implied by statute or common law are excluded to the maximum extent permitted by law.

11.1 Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot lawfully be excluded or limited.

11.2 Subject to 11.1, neither party is liable for loss of profits, revenue, anticipated savings, goodwill, or for indirect or consequential loss.

11.3 Subject to 11.1 and 11.2, each party’s total aggregate liability arising out of or in connection with these terms in any 12 month period is limited to the greater of (a) the fees paid or payable in the 12 months preceding the first event giving rise to liability and (b) 500 euro.

12.1 The Customer will indemnify Cecur against third party claims, and resulting losses and reasonable costs, arising from the Customer’s data, from breach of section 5 (acceptable use), or from the Customer’s breach of applicable law in its use of the Portal or Products, except to the extent caused by Cecur’s breach of these terms.

12.2 Cecur will defend the Customer against any third party claim that the Portal or a Product, as provided by Cecur and used as permitted, infringes the intellectual property rights of a third party, and will pay damages finally awarded or agreed in settlement, provided the Customer notifies Cecur promptly, gives Cecur control of the defence and reasonable assistance, and has not caused the claim by combining the service with anything not supplied by Cecur or by using it in breach of these terms. If such a claim is made or appears likely, Cecur may modify the service to be non-infringing, procure the right to continue, or terminate the affected service and refund prepaid fees for the unused period. This section states the Customer’s exclusive remedy for infringement.

Neither party is liable for failure or delay caused by events beyond its reasonable control, including failure of third party networks or services it does not control, provided it takes reasonable steps to mitigate. If a force majeure event continues for more than 60 days, either party may terminate on notice.

The Customer may not assign or transfer these terms without our prior written consent, not to be unreasonably withheld. We may assign to an affiliate or in connection with a merger, acquisition or sale of the business, with notice to the Customer.

We may update these terms. We will give at least 30 days notice of material changes by email to the account owner or by notice in the Portal. If the Customer objects to a material change, it may terminate before the change takes effect; continued use after the effective date is acceptance.

These terms, the applicable product terms, the privacy notice, the cookie notice, any data processing agreement, and the Plan details agreed at purchase form the entire agreement between the parties and supersede all prior discussions. Neither party relies on any statement not set out in them, but nothing in this clause limits liability for fraud.

17.1 If any provision is found unenforceable, the rest remain in force.

17.2 A waiver is effective only if written. Delay in enforcing a right is not a waiver.

17.3 Nothing in these terms creates a partnership, joint venture or agency.

17.4 Notices. Notices to us go through our contact form or by post to Cecur Limited at its registered office. Notices to the Customer go to the account owner’s registered email address. A notice sent by email is deemed received on the next business day.

These terms, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them, are governed by the laws of Ireland. The courts of Ireland have exclusive jurisdiction, except that either party may seek injunctive relief in any court of competent jurisdiction to protect intellectual property or confidential information.

Before issuing proceedings, the parties will attempt in good faith to resolve any dispute by escalation to senior representatives within 30 days of written notice of the dispute. This section does not prevent either party seeking urgent injunctive relief.